Course Content
eCommerce Marketing Case Study: How a 100+ Year Old Brand Adapted to the Digital Age
Do you remember your dad ever carrying a green, steel bottle on the way to work or a camping trip? That’s a Stanley brand thermos. And they’re still as popular (if not more popular) today.
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Product Return Strategies: How to Turn Returned Items into New Sales
Returns — or in industry lingo, “reverse logistics” — are just a cost of doing business. There are always going to be customers who want to return an item, regardless of how good your product and delivery service may be.
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7 Takeaways From Campaign Monitor’s 2018 Email Marketing Report to Jumpstart Your Strategy
There is no doubt that email marketing efforts drive a large amount of revenue for brands. It is reported that email delivers an average Return of Investment (ROI) of 3,800%. It is also one of the most measurable and trackable marketing tactics we have. However, what is the true state of email marketing? Is the future still bright for all your email marketing efforts? How do other marketing tactics compare?
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Is SEO Dead? The Answer Is Yes, And No
Every few years a few, voices from distant corners of the marketing world whisper that SEO is dying. But with an estimated value of over $70 billion dollars, SEO isn’t going anywhere soon.
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14 Advanced Tips on Increasing Your eCommerce Conversion Rate (with Examples)
The average eCommerce store typically sees its conversion rate hover around the 2-3% mark. But your goal isn’t to be average, right?
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eCommerce Product Videos: 7 Ways to Use Video Content On Your Product Pages
If a picture is worth a thousand words, how many words is a video worth? Video content has become a powerful form of content marketing: more so than product specs, copywriting or even photos.
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How to Take Your First Steps Towards Outsourcing your Marketing
With the growing complexity of digital marketing, we’re often tasked with having to wear multiple hats across a wide variety of disciplines. Having to understand and manage SEO, SEM, Social, Content, Affiliates and now increasingly UX, Data and the Web, means that there will come a point where certain aspects of our work will need to be offloaded to somebody else, whether internally or externally.
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10 B2B eCommerce Pricing Strategies (With Mistakes To Avoid)
For B2B companies, pricing can be especially tricky because B2B buyers have different requirements. There are more decision-makers, the sales cycles are longer, and in many cases, the items tend to be high-ticket, meaning that you can’t merely copy the pricing strategies utilized in the B2C world.
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The Metrics That Matter Most For Different Marketing Campaigns
44% of B2B marketers rate the effectiveness of their strategy as a three out of five.
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eCommerce Quizzes: How to Drive Sales & Engagement
If you’re selling your product online then chances are you’re constantly looking for innovative ways to drive sales and engagement. It can be tough to implement fresh ideas into your marketing plan, especially if you’ve been selling the same product for a while.
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This is How You Can Use Predictive Analytics to Sell Smarter Through Email
As the manager of an eCommerce business, one of your main goals is, quite simply, to grow your business and make as many sales as possible. More specifically, it’s to continue making an increased amount of sales while investing less and less time, money and energy into the process of doing so.
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What is Cart Abandonment? 10 Strategies For Dealing With Abandoned Cart
The purpose of owning an eCommerce store is to sell merchandise. Unfortunately, many users abandon the idea of purchasing your products at the bottom of the funnel. However, there are strategies that can help you recover these lost shoppers.
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4 eCommerce Website Elements You Should Personalize ASAP
You walk in your favorite store, the salesperson smiles warmly at you and leads you to the product you need. You choose the product, pay at the counter, and head out happy with the package dangling in your hand. And, the salesperson celebrates as he closed another sale successfully.
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eCommerce Live Chat: To Live Chat or Not to Live Chat?
More and more online shops have that little speech bubble in the bottom right corner that pops up and allows you to have a chat with customer service, ask questions and opinions without having to leave the page you are currently browsing. Is this a good thing? Should you include it on your site?
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87 Open-Ended Sales Questions Digital Agencies Should Ask
As an event marketer, raise your hand if this pattern sounds familiar: Attract traffic to event website Wrap up event Watch Repeat above process
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Inventory Management Strategies: Using Smart Pricing To Get Rid of Excess Stock
Any eCommerce business will flourish with an inventory that is well managed. Having too many items in your inventory will increase your running costs. On the other hand, a limited amount of stock could potentially make you miss out on sales and discount seasons. If customers can’t find their desired product from your business, you lose out — and that’s all there is to it.
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Growth Hack Like a Startup
2010 was really not so long ago but it really feels like Prehistoric times for social media. We’re talking years before Snapchat, Periscope and Meerkat took live streaming to the next level and it was in 2010 that Pinterest and Instagram really made visuals on social media matter. It was also an important year for online education, with Udemy, Skillshare and Quora all launched.
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3 Simple Ways To Validate Your Content Ideas
Over the last year, the message of bigger and better content has really taken off. It’s traveled around via a variety of monikers, such as Brian Dean’s “skyscraper content” or Rand Fishkin’s “10x content”, but at the end of the day, the message is the same: if you want to command attention, your content needs to be significantly better than what everyone else is doing.
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Enter the Full-Stack Marketer
According to Garter Research “81% of enterprises have the equivalent of a chief marketing technologist looking after a rapidly growing marketing technology stack.” Marketing has become very much a technology game. Enter the full-stack marketer.
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Storytelling in eCommerce: 6 Simple Strategies & Tips
Storytelling has become the marketer’s weapon of choice over the last few years, mainly because — get ready for it — humans love stories. From the moment we’re born, society supplies us with stories of old, new and the future. They inspire us, give us confidence and help us to learn. When it comes to making a purchase, a good story can be the difference between us falling in love with a product, and ignoring it altogether.
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eCommerce Facebook Ads: How MVMT Grew From Zero to $90 Million in Under 5 Years With Facebook Ads
Zero to $90 million in under 5 years — That is the definition of scaling fast.
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I’m in B2B. You Want Me To Do What With Snapchat?!
You’ve heard of Snapchat. It’s for sexting right? That would have been a fair assessment 12-18 months ago, but it’s quickly earning respect as an essential brand marketing tool.
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Influencer Marketing Strategies You Need To Stop Using (And Ones You Should be Doing Instead)
Influencer marketing can either be an ingenious way to break through the noise or a complete waste of time and money. It all depends on your execution.
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The Frugal Guide to Content Marketing (Part 2): How To ‘Frame’ Your Content For Maximum Traffic
In the first part of our Frugal Guide to Content Marketing, we outlined the best ways for you to source content topics; without spending a dime on customer research. In this next installment, we’re going to spell out how to create content that achieves your desired business outcomes, rather than just sitting in a corner of your blog looking pretty.
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Marketing Budget Cuts: 6 Ways CMOs Can Do More For Less
Gartner has reported that marketing budgets are being slashed going into 2018. “Growth in marketing budgets has stalled after continued increases over recent years. The survey found that marketing budgets hit a plateau in 2017 after three years of growth, with budgets falling from 12.1 percent of company revenue in 2016 to 11.3 percent in 2017, representing a return to 2015 levels,”
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So You Want to Be a Content Marketing Unicorn and Build a Team?
Did you know that roughly half of your customer interactions are multi-devices or multi-channel?
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The Anatomy of an Internet Troll (And How To Turn Negative Feedback Into Positive)
Social media enables audience participation from far and wide. Philosophically, that’s a great thing for our democracy. Historically, business has taken advantage of closed communication systems where they can easily control the message, squashing any potential backlash before it gathers momentum and threatens to erupt.
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Your BIGGEST Content Marketing Challenges, Solved
You already know there are over two million pieces of content published daily. But everywhere you turn, the numbers get worse. 60% of marketers are creating something daily. Trillions of emails are being sent annually. Hell – there’s already “billions of content pieces shared daily” on Snapchat.
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Multi-Channel Selling: How To 19x Your eCommerce Site Revenue With Multi-Channel Selling
75% of shoppers browse for items online while shopping in stores. Why? They’re price checking. They’re looking to see if they can get it online within a few hours or days at the most. They’re usually not looking at the brand’s website, though. They’re looking at Amazon or Otto or Etsy or Wayfair.
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How To Create Long-form Content (Backed by Science)
“No one reads online!” How many times have you heard this statement? Judging by our shortening attention spans and social media addictions, you might even be tempted to believe it.
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Multi-Channel Marketing Vs Omnichannel Marketing Explained In Five Minutes
After already discussing multi-channel and omnichannel marketing strategies in depth, it’s time to dive into the differences between the two. Our main reason for doing so is the surprisingly large number of online publications that are mistakenly using the terms multi-channel marketing and omnichannel marketing interchangeably.
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10 Proven Ways to Increase Audience Engagement on Your eCommerce Website
Imagine you’re a potential customer for a moment. You go to your website, search for products, add items to your cart, and even make a purchase. The process is simple and straightforward, right? But what if it wasn’t?
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How To Become a Chief Marketing Officer (CMO): 26 Must-Have Traits
As the spearhead of the marketing team, a CMO can make or break a company. But as we edge towards 2021, the position of CMO is becoming an increasingly vulnerable one. In fact, according to The Wall Street Journal, the median tenure of a CMO in 2016 was only 26.5 months — a smidgen more than two years.
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How to Awesome-ify Your Visual Content
Content, content, content. It’s all about creating content, which is why we’re all pretty much drowning in it right now. Over the last decade or so, we’ve experienced an explosion of online content unlike anything the world has ever seen. It’s hard to wrap your head around the fact that billions of pieces of content are published on a daily basis, with a large proportion coming from social media.
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Nail Your Social Media Advertising
So you are looking to drive targeted traffic to your website and generate high-quality leads for your sales team to work with. You’ve been battling away on your SEO and becoming a consistent blogging machine but these things take time. And you need traffic and leads NOW right? Meanwhile, the Facebook community you worked hard to build, is no longer seeing most of your brand posts due to recent algorithm changes and your other social media channels are following suit.
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eCommerce Content Marketing Specialist Course

1. White Walker cold traffic

First, we’re going to discuss strategies and metrics that revolve around generating traffic to your website that’s cold as ice.

Blog post driven ads

Creating ads for blog posts on your website is a great way to generate leads from the traffic you already have flowing in on a daily basis.

Your goal with blog posts isn’t so much to make sales. That’s a huge leap for someone reading a simple post to get a little information about a topic. Most likely, they’re not ready to buy just yet.

Instead, focus on top-of-the-funnel metrics like traffic generation and page engagement. Advertisements like this provide an excellent strategy for driving ice cold traffic to your website.

Digital Marketer FB campaign

 

When running blog post ads, here are the metrics you should track.

  • Click-through rate: This will tell you directly how much traffic the ad is driving to your website.
  • Engagement rate: This tells you how many people spent a noteworthy amount of time viewing and engaging with your advertisement. Meaning that those people are now familiar with your business.
  • Type of engagement (positive or negative): Differentiating between positive and negative engagement is critical. Look at comments, types of reactions, and what people say when they share it. This will tell you not only how many people are engaging with your ad, but what they think of it.

Low-commitment keywords

Every keyword phrase is different.

Some keyword phrases indicate that the searcher is looking for advice. Others, how to do something. And others still, how to purchase.

In this section, we’re going to focus on low-commitment (or ice cold) keyword phrases. These searchers aren’t interested in buying yet, but they are exploring things within your niche to become more familiar with the topics, problems, and pain points.

These are often “how to” phrases, such as “how to generate leads online.”

Low commitment how-to phrases

 

They might be open to the prospect of working with you. But right now, they are just looking at their options.

When you’re targeting these keywords, here are the metrics you should pay attention to.

  • Click-through rate: The more people that click on your result, the more traffic and brand awareness you’ll generate.
  • Page scroll depth: This metrics will tell you how far people are scrolling through the page they click on. Do they scroll through the whole thing? Or only the first half? Then, ask yourself why that is the case.
  • Time on page: The more time that people spend on your page, the better that page’s ranking. Plus, it tells you how engaged people are with your content or sales copy.
  • Bounce rate: If people bounce off your page, it not only hurts your rankings. It also means that people aren’t interested in what you’re talking about. In other words, the keywords you’re targeting and the topic of your page aren’t in line.

 

Direct mail

98% of consumers bring their mail inside the same day it’s delivered, and 77% sort through it immediately.

Direct Mail data
(Image Source)

 

Even if people throw your direct mailer away, they saw your brand name, logo, and message. And that means they’re more likely to think of you later on if they ever require your services. Before the direct mailer, that wouldn’t have been the case.

Of course, you can use direct mailers to only target your customers or clients. But here, we’re discussing high-level direct mail campaigns. In other words, sending direct mail to a lot of people who may or may not be interested in what you have to offer.

When Uber Eats and Airtasker were launching in Australia, they’d send these flyers straight to people’s mailbox.

Direct mails by Uber Eats and Airtasker

 

Here are the metrics that matter most when sending high-level direct mail campaigns.

  • Response rate: You should always measure response rate regardless of whether your campaign is high or low-level. This tells you how many people are engaging with your mailer, which helps you determine whether you’re targeting the right people or not.
  • Cost per acquired customer: How many people become customers due to your direct mailer, and what does it cost on average to acquire one customer? This is critical for determining the overall ROI of your campaign.
  • Average revenue per conversion: How much does each conversion make you? Do different people buy different amounts of product? Again, this helps determine your overall ROI.
  • Total ROI: What is the total ROI of your campaign? If you’re spending more than you’re making, it’s probably time to stop.

 

Display ads

Unfortunately, display ads are easy to miss.

In fact, on Facebook, in-feed ads are viewed 130% longer than display ads on the right. And most display ads end up in sidebars or at the top or bottom of a website.

Display ads

So what’s a marketer to do?

Sadly, most people are too used to ignoring display ads, which means that the only way to grab their attention is to use an image, color, or sales copy that immediately stands out.

Even though marketers like yourself can use these ads to retarget people who are interested in your product or service, this category still falls under ice-cold traffic. The main reason is that, with display ads, a lot of people will see your brand name, logo, and message, but won’t click.

And that’s okay, so long as you’re using the right metrics to measure your progress.

Here are those metrics.

  • Cost per thousand impressions: Most display ads are priced based on thousands of impressions. While impressions are usually a vanity metrics, with display ads, it indicates how much you’re going to spend.
  • Click-through rate: A high click-through rate means you’re driving more traffic to your website. If you’re getting lots of impressions but no clicks, you should stop your campaign and rethink it. Something is unappealing about the ad.
  • Conversion rate: How many people convert? Let this serve as one of your end goal metrics for display ads.
  • Cost per conversion: If you’re spending more than you’re making, consider investing your dollars elsewhere.
  • Landing page interaction: Be careful of an ad that attracts clicks and bounces at an equal rate. If people are clicking, you also want them to engage, opt-in or convert.