What is an intranet (and how does it impact the employee experience?)

An intranet is a private network built for the purpose of facilitating internal communication, collaboration, and synergy. As such, an intranet plays a key role in the health of your employee experience, also known as EX.

What’s the employee experience, you ask? Well, it’s like the customer experience — you know, that absolutely crucial dimension of every B2C brand, particularly eCommerce brands — except in the context of your employees instead of your customers.

A survey by Deloitte revealed that 80 percent of executives rate EX as important. The problem is, only 59 percent of the respondents feel that their company are either not ready or somewhat ready to address the challenges associated with delivering EX.

It is important to note that EX refers to how an employee perceives your organization. This includes everything from their working conditions, salary, training opportunities, and their individual relationships with other members of staff.

As you can image, your intranet can either make or break your employee experience — which is why you should be considering an intranet CMS.