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Questions to ask a SaaS CMS vendor
If the SaaS product you’re considering check out against the list above, you’ll want to make sure of your findings by posing some questions to the vendor in question. Here are a few questions you could ask:
- Do you add new features to the platform? How? How often?
- Are there any additional costs beyond the monthly fee?
- How do you provide site backups?
- What are your current security protocols? What do you do if your system is breached?
- How do you handle customer feature requests?
- How do you handle data migration, if I ever decide to leave?
- What levels of support are available?
- Are package upgrades (to a higher level of service) available on-demand?
- What supported integrations do you currently offer? Is that list expanding?
- How much additional support does my IT team need to provide?