8 Customer Service Interview Questions and Answers.

We all know how important customer service is, especially when it comes to getting and keeping new customers. Whether you work in an office or in the field, it’s likely that you’ll be interviewed at some point during your job search process. This can be nerve-wracking, but you can take some of the stress out of the situation by preparing some answers to common interview questions—such as What are your strengths? and What are your weaknesses? —before the interview even takes place. Lets dive in to the 8 questions

1) Why are you leaving your current job?

This is a difficult question to answer, especially if you don’t have another job lined up. You don’t want to speak badly about your current employer, but you also don’t want to lie. Try to focus on the positive reasons why you’re looking for a new opportunity. For example, you might say that you’re looking for a position with more responsibility, or that you want to work for a company with a mission that aligns with your values.

2) How would you describe yourself?

I would describe myself as a reliable, efficient, and adaptable customer service representative. I have experience working in fast-paced environments and can remain calm under pressure. I’m a quick learner, so I can pick up new systems and procedures quickly. I’m also a people person, so I enjoy working with customers and helping them resolve their issues.

3) What do you find motivating in your work?

In my work, I find it motivating when I can see the tangible results of my efforts. When I know that my work is making a difference in the lives of others, it makes me feel good and motivates me to keep going. Additionally, I find it motivating when I feel like I am part of a team and we are all working together towards a common goal. Finally, I find it motivating when I am challenged and given opportunities to grow in my role.

4) What do you find demotivating in your work?

When it comes to my work, I find that being micromanaged is incredibly demotivating. I like to have a certain degree of autonomy in order to feel empowered in my role. Feeling like I am constantly being watched over my shoulder takes away from that. Additionally, I find that working on tasks that are monotonous or lack creativity are also quite demotivating. I need to feel like my work is challenging and has some sort of purpose. Otherwise, it’s hard for me to stay interested and engaged.

5) Tell me about a time when…

1. Tell me about a time when you provided excellent customer service.

2. What is your definition of excellent customer service?

3. Tell me about a time when you had to deal with a difficult customer.

4. How did you handle the situation?

5) Tell me about a time when…

5. What could you have done differently?

6. Tell me about a time when you went above and beyond for a customer.

7. Why do you believe outstanding customer service is important?

6) How did you deal with a difficult situation at work?

When I was working as a waitress, there was one particular customer who was very demanding and never seemed happy with anything. One day, she started complaining about the food and how long it was taking. I apologized and offered to get her a drink while she waited. She ended up being happy with the food when it finally arrived, but she told me that I didn’t need to get her a drink. I explained that it was no problem and that I wanted to make sure she was happy.

7) Tell me about your ideal company/work environment.

Working in customer service can be rewarding, but it can also be frustrating. To be successful in a customer service role, you need to have strong people skills and the ability to stay calm under pressure. You also need to be able to work independently and be self-motivated.

8) Do you have any more questions for me?

1. What experience do you have in customer service?

2. What qualities do you think are important for a successful customer service representative?

3. What do you think makes excellent customer service?

4. How would you deal with an upset or irate customer?

5. What do you think is the most important thing to remember when dealing with customers?